Subscription & Billing

This is how you can change your guestoo subscription:

• Go to the menu item "Agency" and change to the tab "Subscription & Billing" (Or follow this link)
• Scroll to the section "Subscription"
• Click on the button "Change subscription"
• Choose the desired subscription
• Confirm the terms and conditions and the cancellation policy by activating the corresponding toggles
• Click on "Accept changes"
• The subscription change is effective immediately! You will receive a confirmation email.

General information about changing subscription plans at guestoo

• No data or settings that you have stored in your guestoo agency and your events will be lost as a result of the subscription change. If you switch to a lower subscription plan, only a few features will be removed—but your data and that of your guests will remain stored.
• Billing always takes place on the 1st of the month:
  If you switch from "Free" to "Pro" on the 15th of the month, you will only pay for Pro from the 1st of the following month. If you switch to "Free" on the 15th, you will not pay anything from the 1st of the following month.
  If you switch from a higher to a lower subscription, you will retain the features of the higher subscription for the rest of the month you have already paid for!
• Some features are always unlocked. You choose the subscription plan you need. We trust you.
  If you choose the free subscription, you will also have access to selected features of the business subscription. Feel free to take your time to test guestoo with the free subscription, and if you like it, choose the subscription that suits you best. We will not charge you extra, even if you use more than you specified.

If you don't need it for a certain period of time or only need it for occasional, small events, you can pause your guestoo subscription at any time.

This is how:

• Go to the menu item "Agency" and switch to the tab "Subscription & Billing" (Or follow this link)
• Scroll to the section "Subscription"
• Click on the button "Pause subscription"
• Start of the subscription pause
  By default, the subscription pause starts on the 1st of the following month.
  If you activate the “Enter your own date” switch, you can specify a date on which the subscription will be paused.
• End of the subscription pause
  By default, the subscription pause does not end on a specific date, so you must manually end it by booking a new subscription plan.
  If you activate the “Enter your own date” switch, you can set a date yourself from which the subscription for the currently selected plan should continue.
• Click on the button "Start subscription break"

General information about pausing your guestoo subscription

• During the subscription pause, you will not receive any invoices or warnings about event and contact limits from guestoo.
• You can still use the features of guestoo's free plan during your subscription break.
• By default, the subscription pause starts on the 1st of the following month. If you set a different date, you will continue to receive invoices from guestoo until that date. This also applies if, for example, you set the 15th of the month as the start of the subscription pause, as invoices from guestoo are always sent on the night of the 1st of the month.

This is how you can change your payment method for guestoo:

• Go to the menu item "Agency" and switch to the tab "Subscription & Billing" (Or follow this link)
• Scroll to the section "Payment method"
• Click on the button "Change payment method"
• Now select the desired payment method and enter the required payment details
  The following payment methods are available:
  
  • Invoice
    Note: Payment on invoice is only available on request for selected customers. If you or your company have no other option than payment on invoice, please contact support@guestoo.de with a request to activate this payment method!
  • Stripe
• Click on "Next"
• Enter the required payment details and save them if necessary

The invoice is always automatically issued to the address specified in the agency settings under “Subscription & Billing". Here's how you can change the invoice details:

• Go to the menu item "Agency" and switch to the tab "Subscription & Billing" (Or follow this link)
• Scroll to the section "Invoice address"
• Click on the button "Customize billing address"
• Enter the desired billing address
• Enter the sales tax information
• If desired, you can also provide an invoice reference
• Once you have entered the data, click on “Apply selection"

Here you will find a summary of the most important details about the billing period.

If you have added one or more additional features or limit increases to your subscription plan, you can remove them by clicking on the “Cancel” button.

In the future, you will also have the option to set the billing period individually here.

This is how you can change the invoice reference for your guestoo invoices:

• Go to the menu item "Agency" and switch to the tab "Subscription & Billing" (Or follow this link)
• Scroll to the section "Reference"
• Click on the button "Customize reference"
• Scroll to the section "Invoice reference"
• Additional invoice text / order number:
  Here you can enter the order number or another additional text that should be displayed on the invoices.
• Reference number:
  Here you can enter the Leitweg ID or another reference number.
  Important: In order to create a valid e-invoice, a Leitweg/routing ID must be entered! If you do not have a Leitweg ID, enter “N/A” here.
• Click on "Apply selection"

You can specify one or more recipients for invoices in guestoo, ensuring that your accounting department also receives the invoices automatically.

This is how:

• Go to menu item "Agency" and switch to the tab "Subscription & Billing" (Or follow this link)
• Scroll to the section "Bill recipient"
• Click on the button "Customize recipients"
• By clicking on the button "+Add recipient" you can add further recipients
• The following data is required for each recipient:
  
  • Email
  • First name
  • Last name
• In order to delete a recipient, click on the red minus symbol next to the recipient
• Once you are ready, click on "Apply selection"

You can view all invoices already issued for your agency at guestoo at any time.

This is how:

• Go to the menu item "Agency" and switch to the tab "Subscription & Billing" (Or follow this link)
• Scroll to the section "Invoices"
• Here you will find a list of all invoices and their status
• If desired, you can download the invoices again here