Payment methods

Here you can activate prepayment (bank transfer) and maintain the information required for the payment.

In order to activate this payment method, please proceed as follows:

• Go to the agency settings and switch to the tab "Payment methods"
• Scroll to the section "Prepayment (Bank transfer)"
• Click on "Edit"
• Activate the toggle so that it's green in order to activate the payment method
• Enter the necessary information
• Click on "Save" to apply the changes

The following information must be maintained for this payment method:

• Account holder
  e. g. Max Mustermann, Musterfirma GmbH, etc.
• IBAN
  e. g. DE89123456780123456789
• BIC
  e. g. ABCDEFG
• Bank
  e. g. Commerzbank
• Bank transfer reference - Prefix
  Here you can specify a prefix for the transfer reference. The transfer reference is generated from the prefix and the invoice number.
• Transfer reference - Additional info
  Here you can provide additional information about the transfer reference.
• Confirmation text (for email)
  e.g. "Thank you for your order. Please transfer the total amount as follows:"
• Confirmation text (for confirmation page)
  Here you can enter text that will be displayed on the confirmation page after the payment process has been successfully completed. If no text is entered here, the text entered under “Confirmation text (for email)” will be used automatically.
• Infotext on invoice, not yet paid
  e. g.:

  Please transfer the outstanding amount to the following account within 14 days
  - - -
  Amount due: [ [guest.paymentTotalGrossPrice] ]
  - - -
  The account holder GmbH
  IBAN: DE00 0000 0000 0000 0000 00
  BIC: CPCPCP
  My bank
  Reference: [ [guest.orderNumber] ]

  
  (Important: Please remove the spaces between the square brackets!!)

• Info text on invoice, already paid
  e. g. "This bill has already been paid. You don't need to do anything else."
• Preview of the invoice
  When you click on this link, guestoo generates a preview of the invoice based on the information you have provided.
• Info text on cancellation invoice
  e. g. "The amount will be refunded in the next few days."

Important: Once these settings have been made, all you need to do is activate the “Prepayment (bank transfer)” payment method for the events of your choice to enable your guests to pay with prepayment. You can find out how this works here.

Here you can activate payment on invoice and maintain the information required for the payment.

In order to activate this payment method, please proceed as follows:

• Go to the agency settings and switch to the tab "Payment methods"
• Scroll to the section "Invoice"
• Click on "Edit"
• Activate the toggle so that it's green in order to activate the payment method
• If desired, you can activate the option to send the confirmation email, including the purchased tickets, to the guest immediately after the order has been placed, regardless of the payment status.
• Enter the necessary information
• Click on "Save" to apply the changes

The following information must be maintained for this payment method:

• Account holder
  e. g. Max Mustermann, Musterfirma GmbH, etc.
• IBAN
  e. g. DE89123456780123456789
• BIC
  e. g. ABCDEFG
• Bank
  e. g. Commerzbank
• Bank transfer reference - Prefix
  Here you can specify a prefix for the transfer reference. The transfer reference is generated from the prefix and the invoice number.
• Transfer reference - Additional info
  Here you can provide additional information about the transfer reference.
• Confirmation text (for email)
  e.g. "Thank you for your order. Please transfer the total amount as follows:"
• Confirmation text (for confirmation page)
  Here you can enter text that will be displayed on the confirmation page after the payment process has been successfully completed. If no text is entered here, the text entered under “Confirmation text (for email)” will be used automatically.
• Infotext on invoice, not yet paid
  e. g.:

  Please transfer the outstanding amount to the following account within 14 days
  - - -
  Amount due: [ [guest.paymentTotalGrossPrice] ]
  - - -
  The account holder GmbH
  IBAN: DE00 0000 0000 0000 0000 00
  BIC: CPCPCP
  My bank
  Reference: [ [guest.orderNumber] ]

  
  (Important: Please remove the spaces between the square brackets!!)

• Info text on invoice, already paid
  e. g. "This bill has already been paid. You don't need to do anything else."
• Preview of the invoice
  When you click on this link, guestoo generates a preview of the invoice based on the information you have provided.
• Info text on cancellation invoice
  e. g. "The amount will be refunded in the next few days."

Important: Once these settings have been made, all you need to do is activate the “Prepayment (bank transfer)” payment method for the events of your choice to enable your guests to pay on invoice. You can find out how this works here.

Here you can activate prepayment (bank transfer) and maintain the information required for the payment.

In order to activate this payment method, please proceed as follows:

• Go to the agency settings and switch to the tab "Payment methods"
• Scroll to the section "Prepayment (Bank transfer)"
• Click on "Edit"
• Activate the toggle so that it's green in order to activate the payment method
• Enter the necessary information
• Click on "Save" to apply the changes

The following information must be maintained for this payment method:

• Validation of the invoice number
  
  • No validation
  • At least a 4 digit number
• Confirmation text (for email)
  e.g. "Thank you for your order. Please transfer the total amount as follows:"
• Confirmation text (for confirmation page)
  Here you can enter text that will be displayed on the confirmation page after the payment process has been successfully completed. If no text is entered here, the text entered under “Confirmation text (for email)” will be used automatically.
• Infotext on invoice, not yet paid
  e. g. "This invoice is supposed to be paid on location."
• Info text on invoice, already paid
  e. g. "This bill has already been paid. You don't need to do anything else."
• Preview of the invoice
  When you click on this link, guestoo generates a preview of the invoice based on the information you have provided.
• Info text on cancellation invoice
  e. g. "The amount will be refunded on location."

Important: Once these settings have been made, all you need to do is activate the “Prepayment (bank transfer)” payment method for the events of your choice to enable your guests to pay on location. You can find out how this works here.

Here you can activate payment via PayPal and maintain the information required for payment.

In order to activate this payment method, proceed as follows:

On PayPal

• In order to use PayPal as a payment provider, you first need to create a free PayPal check-out (if not already existing)
• Log in to the PayPal developer portal or create a new account here
• Go to the following site: https://developer.paypal.com/dashboard/applications/live
• Click on "Create App"
• Choose a name and click on "Create App" again
• Keep this site open, so that you can copy the necessary information from there (continue with "On guestoo")

On guestoo

• Go to the menu item "Agency" and then switch to the tab "Payment methods"
• Scroll to the section "PayPal"
• Click on "Edit"
• Then, click on "Activate: PayPal", so that the toggle turns green
• Enter the Client-ID and Client-Secret
• For testing purposes:
  If you only want to test the payment process with PayPal, also activate the “I am using a PayPal test key (sandbox key)” toggle.
  
  
• For productive use:
  If you want to use PayPal as a payment method in productive events, make sure that the “I am using a PayPal test key (sandbox key)” toggle is set to red (=deactivated).
  
  
• Click on "Save"
• The data will be checked after saving and ideally you should see a message indicating that the account has been successfully connected.
• If that doesn't work, double-check that your data has been entered correctly and that the test mode switch is set correctly.

You can also maintain the following information for this payment method:

• Payment methods available via PayPal
  Here you can select which payment methods you want your guests to be able to choose from via PayPal. If the switch is green, the payment method is active; if the switch is red, the payment method is deactivated (multiple selection possible):
• Credit card
• SEPA
• Giropay
• SOFORT
• PayPal credit
• Pay later
• Confirmation text (for email)
  e.g. "Thank you for your order. Please transfer the total amount as follows:"
• Confirmation text (for confirmation page)
  Here you can enter text that will be displayed on the confirmation page after the payment process has been successfully completed. If no text is entered here, the text entered under “Confirmation text (for email)” will be used automatically.
• Infotext on invoice
  e. g. "This invoice has been paid via PayPal."
• Preview of the invoice
  When you click on this link, guestoo generates a preview of the invoice based on the information you have provided.
• Info text on cancellation invoice
  e. g. "The amount will be refunded through PayPal."

Important: Once these settings have been made, all you need to do is activate the “PayPal” payment method for the events of your choice to enable your guests to pay with PayPal. You can find out how this works here.

Here you can activate payment via Stripe and maintain the information required for payment.

In order to activate this payment method, proceed as follows:

• Go to the menu item "Agency" and switch to the tab "Payment methods"
• Scroll to the section "Stripe"
• Click on the button "Connect to Stripe account / Create new account"
• Follow the instructions on the Stripe page to create a new account or log in to an existing account.
• If you only want to test Stripe at first, activate the option “Activate Stripe test mode” (=Switch to green).
• Payment methods
  Here you can activate or deactivate the payment methods you want to offer to your guests with Stripe.
  
  You have the choice between:
  
  • Klarna
  • SOFORT
  • SEPA
  • Credit card
  • giropay
  Note: In order to activate a payment method supported by Stripe on guestoo, it must be activated directly on Stripe. If it is activated on Stripe but deactivated on guestoo, it will not be offered as an option when purchasing tickets.
  
  
• Once the payment methods are activated on both sides, you only need to activate the “Stripe” payment method for the events of your choice to enable your guests to pay with Stripe.

Important: Make sure that the same payment methods are selected on both Stripe and guestoo, otherwise errors may occur during the payment process, as Stripe unfortunately does not yet offer the option to read the activated payment methods in the connected account.

You can also maintain the following information for this payment method:

• Confirmation text (for email)
  e.g. "Thank you for your order. Please transfer the total amount as follows:"
• Confirmation text (for confirmation page)
  Here you can enter text that will be displayed on the confirmation page after the payment process has been successfully completed. If no text is entered here, the text entered under “Confirmation text (for email)” will be used automatically.
• Infotext on invoice
  e. g. "This invoice has been paid via Stripe."
• Preview of the invoice
  When you click on this link, guestoo generates a preview of the invoice based on the information you have provided.
• Info text on cancellation invoice
  e. g. "The amount will be refunded through Stripe."

Important: Once these settings have been made, all you need to do is activate the “Stripe” payment method for the events of your choice to enable your guests to pay with Stripe. You can find out how this works here.

Here you can activate payment via Mollie and maintain the information required for payment.

In order to activate this payment method, proceed as follows:

• Go to the menu item "Agency" and switch to the tab "Payment methods"
• Scroll to the section "Mollie"
• Click on the button "Connect to Mollie account / Create new account"
• Follow the instructions on the Mollie page to create a new account or log in to an existing account.
• Mollie has an onboarding process where you have to enter various details so that your profile can be verified by Mollie. Once you have connected your Mollie account to guestoo, you can view the status of the onboarding process here (and update it by clicking on the “Update status” button).
• Once the onboarding process has been successfully completed on Mollie, you can use the payment methods provided by Mollie for your events. All you need to do is activate Mollie as a payment method for the events of your choice.
• If you only want to test Mollie first, activate the option “Activate Mollie test mode” (=switch to green).

You can also maintain the following information for this payment method:

• Confirmation text (for email)
  e.g. "Thank you for your order. Please transfer the total amount as follows:"
• Confirmation text (for confirmation page)
  Here you can enter text that will be displayed on the confirmation page after the payment process has been successfully completed. If no text is entered here, the text entered under “Confirmation text (for email)” will be used automatically.
• Infotext on invoice
  e. g. "This invoice has been paid via Mollie."
• Preview of the invoice
  When you click on this link, guestoo generates a preview of the invoice based on the information you have provided.
• Info text on cancellation invoice
  e. g. "The amount will be refunded through Mollie."

Important: Once these settings have been made, all you need to do is activate the “Mollie” payment method for the events of your choice to enable your guests to pay with Mollie. You can find out how this works here.

Here you can activate payment via Wallee and maintain the information required for payment.

In order to activate this payment method, proceed as follows:

On Wallee

• In order to use Wallee as a payment provider, you first need to create a free Wallee account (external link to Wallee registration) (if not already done)
• Log into your Wallee account
• Go to the menu item Account > Application Users via the bar on the left-hand side.
• Click on the button "Add application user"
• Enter a name for the application user
• You will be shown a User ID and an Authentication Key that you have to enter on guestoo later
• Then click on “Assign a role” in the top right corner of the application user view.
• Click on the + symbol next to "Account Roles"
• Context:
  Choose the desired space here
• Roles:
  Select the desired role here - we recommend the role “Account Admin”
• Click on “Assign role” and then on “Save roles” to apply the settings
• Continue with the steps explained under "On guestoo" (see below)

On guestoo

• Go to the menu item "Agency" and switch to the tab "Payment methods"
• Scroll to the section "Wallee"
• Click on "Edit"
• Then click on "Activate: Wallee" so that the toggle turns green
• Wallee Client ID: User ID of the application user, that you have just created
• Client-Secret: Authentication Key of the application user, that you have just created
• (optional) Wallee Space ID: Here you can enter the ID of the Wallee Space - this is only necessary if you have multiple spaces within your Wallee account. If only one space exists, guestoo will fill out this field automatically.
• For testing purposes:
  If you only want to test the payment process with Wallee, also activate the option “Activate Wallee test mode” (=switch to green).
  
  
• For productive use:
  If you want to use Wallee as a payment method in productive events, make sure that the “Activate Wallee test mode” switch is set to red (=deactivated).
  
  
• Click on "Save"
• The data will be checked after saving and ideally you should see a message indicating that the account has been successfully connected.
• If that doesn't work, double-check that your details have been entered correctly.

You can also maintain the following information for this payment method:

• Confirmation text (for email)
  e.g. "Thank you for your order. Please transfer the total amount as follows:"
• Confirmation text (for confirmation page)
  Here you can enter text that will be displayed on the confirmation page after the payment process has been successfully completed. If no text is entered here, the text entered under “Confirmation text (for email)” will be used automatically.
• Infotext on invoice
  e. g. "This invoice has been paid via Wallee."
• Preview of the invoice
  When you click on this link, guestoo generates a preview of the invoice based on the information you have provided.
• Info text on cancellation invoice
  e. g. "The amount will be refunded through Wallee."

Important: Once these settings have been made, all you need to do is activate the “Wallee” payment method for the events of your choice to enable your guests to pay with Wallee. You can find out how this works here.

This section has been moved. You can now find it in the “Invoices” tab.

The documentation for the “Create invoices” section can be found on this page.

This section has been moved. You can now find it in the “Invoices” tab.

The documentation for the section “Automatic reversal of cancellations” can be found on this page.

Here you can maintain the legal texts required for payment.

This is how:

• In the agency settings, switch to the tab "Payment methods" and scroll to the section "Legal texts"
• Click on "Edit"
• Enter the legal texts
• Once you have entered all necessary texts, click on "Save"
• Note: If you need help drafting legal texts, it is best to consult a lawyer and/or tax advisor. We at guestoo do not offer legal advice, which is why we do not provide any corresponding templates here.

The following legal texts can be maintained here:

• Terms and Conditions
• Cancellation Policy
• Certificate conditions